inContact provides a hosted suite of contact center services delivered as a SaaS solution. The inContact product suite delivers core features and functions on a per-seat basis, with the ability to scale capacity up or down as business fluctuates. Because inContact controls the network in which the applications are hosted, our company is uniquely positioned to serve the contact center market with an affordable and flexible solution. It is also perfect for those with a distributed workforce—either at-home or multi-site employees. The inContact platform is making it easier for contact centers to achieve excellence by allowing companies to measure, control, and improve each step of the customer experience.

PSS develops custom applications for deployment on the inContact platform.