Two major US-based airlines were in the process of combining their IT infrastructure following a well-publicized merger. They called on PSS to help them migrate from four different legacy IVR platforms to a single IP-based next-generation VoiceXML platform that could be standardized across all their operations in multiple locations. The customer selected a Holly IP-IVR, which natively supports a SIP-based VoIP telephony interface. They planned to use existing Cisco gateways and middle-tier routers to perform the necessary conversion from a Rockwell TDM-based telephony switch to VoIP/SIP for the Holly IP-IVR.
Travel & Hospitality
Airlines, hotels, car rental companies, and travel agencies are among the PSS customers in the Travel & Hospitality industry. PSS serves several major domestic and international airlines that collectively flew 332 million passengers last year.

