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Travel & Hospitality

Airlines, hotels, car rental companies, and travel agencies are among the PSS customers in the Travel & Hospitality industry. PSS serves several major domestic and international airlines that collectively flew 332 million passengers last year.

FlexxGate in the Airline Industry

Posted under
  • FlexxGate
  • Travel & Hospitality

Two major US-based airlines were in the process of combining their IT infrastructure following a well-publicized merger.  They called on PSS to help them migrate from four different legacy IVR platforms to a single IP-based next-generation VoiceXML platform that could be standardized across all their operations in multiple locations.  The customer selected a Holly IP-IVR, which natively supports a SIP-based VoIP telephony interface. They planned to use existing Cisco gateways and middle-tier routers to perform the necessary conversion from a Rockwell TDM-based telephony switch to VoIP/SIP for the Holly IP-IVR.

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FlexxGate Does Number Translation for a Large Hotel

Posted under
  • Travel & Hospitality

A prominent Las Vegas hotel & casino found a creative way to use FlexxGate that highlights our ability to quickly adapt the product to meet unique customer requirements.

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