Healthcare

PSS customers in healthcare include one of the nation’s largest health insurers, one of the largest managed care providers, and two of the largest providers of healthcare IT services.

Supporting FlexxGate for a Healthcare Provider

After two years of near-perfect service, the PSS FlexxGate Media Gateways deployed at a major healthcare provider were discovered to have a large number of hung SIP channels associated with calls that did not properly tear down.  Fortunately the N+1 failover redundancy PSS engineered into the customer's network prevented the problem from affecting any customer calls, but the condition did cause a memory issue that eventually would have rendered the system unresponsive had it not been detected.

FlexxBridge Accelerates Web Services Integration for Healthcare Provider

A very large prescription and healthcare services company engaged PSS to provide a fully speech-enabled VoiceXML upgrade to their legacy touch-tone IVR.  As part of the upgrade, they wanted a more robust integration to back-end systems so callers could have easier access to health and prescription information, refills, billing, and general services through the IVR.  The customer had already implemented web services on the back end that would be made available to the new IVR applications to be developed by PSS.

FlexxGate Adapts Quickly to Healthcare Provider's Nonstandard H.323 Integration

A "Top 5" health insurance provider engaged PSS to deploy IP-based Genesys IVR systems at their facilities.  The customer had a deadline to meet, and needed the systems to go live within two weeks.  The original plan was to use the customer's existing Cisco 5400 gateways to convert T1 lines and H.323 from their Avaya switches to SIP for the new IP-IVR.